How Uber Uses Dialogflow
2 engineering articles about Dialogflow from Uber's engineering team
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The article discusses Uber's GenAI Gateway, a unified platform designed to streamline the integration of Large Language Models (LLMs) across various teams within the company.
Tse-Chi Wang, Roopansh Bansal
15 min read
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The article discusses Uber's Customer Support Automation Platform, focusing on the development and implementation of the Policy Engine (PE) to enhance customer service efficiency.
Chia Yen Hung, Monis Khan, Norm Usenkanov
16 min read
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